Every question,
answered.

Professional shoe cleaning, restoration and customization: deep cleaning, sole icing, lace swaps, paint touch-ups and full repaints, regluing, sole swaps, custom shoe designs, and purse cleaning and restoration. If you are unsure which service applies, upload clear photos through the website and I will recommend the right option for your item.

Reesey Refresh is a detailed deep cleaning of the inside and outside of your shoes. Reesey Revive is everything in the Refresh, plus sole icing. Reesey Restore is the full restoration: deep clean, sole icing, paint touch-ups, minor reglue and finishing treatments. Reesey Custom is a custom design created to fit your vision; after submitting your request, I'll contact you for a consultation to discuss the design, materials, timeline and pricing. Specialty restoration services may be quoted separately depending on the condition of the shoes and the work required.

Listed prices cover the standard service described. After reviewing your photos and inspecting the item, I may recommend additional work based on its condition. You will always receive a final quote and approve any additional work before service begins. No extra work is carried out without your authorization.

Submit a request through the website with clear photos of the item. I will review its condition, confirm the recommended service and send your final quote. Once the service is approved and the 50% deposit is paid, you will receive drop-off or mail-in instructions.

Yes. A 50% deposit is required before an item can be dropped off or mailed in. Work does not begin until the deposit has been received.

Deposits are generally nonrefundable because they reserve your service and cover preparation for the work. Any approved exception must be discussed and confirmed by FOOTEDBYREESEY in writing. Please review your quote and selected services carefully before submitting payment.

Standard turnaround time is approximately 5-10 business days after your shoes have been received and the required deposit has been paid. Turnaround times are estimates and may vary depending on the condition of the item, the services requested, material availability or unexpected restoration issues. You'll be contacted if additional time is needed.

Yes, for metro Atlanta. Two or three pairs cleaned every month from $140, which works out cheaper per pair than booking one at a time, puts you in front of one-off bookings, and can be cancelled any time with no notice. There are only ten plan spots because it is just me doing the work. See the monthly plans.

Yes, rush service may be available depending on the work required: 72-hour service is an additional $20 and 48-hour service is an additional $30. Rush service must be approved before payment. Certain restoration services cannot be rushed safely and may not qualify.

No. I use professional products and multiple restoration techniques, but complete removal of stains, discoloration, odor or defects cannot be guaranteed. Every reasonable effort is made to achieve the best possible result while protecting the materials and structure of the item.

Older, worn or previously repaired shoes may have weakened materials that react unpredictably during cleaning or restoration. Existing cracking, separation, peeling, dye loss or other hidden damage may become more noticeable during service. Any visible concerns will be documented and discussed with you whenever possible. By approving service, you acknowledge the inherent risks associated with restoring aged or delicate materials.

Restoration can significantly improve the appearance and condition of your shoes, but it does not make worn materials new again. Exact factory color matches and brand-new results cannot be guaranteed. The final result will depend on the shoe's age, materials, previous repairs, wear and overall condition.

Two options in Metro Atlanta. Decatur: leave your pair in the FOOTEDBYREESEY locker at Chrisp Cuts, 4919 Flat Shoals Pkwy, any day they are open. Your locker number and access code are emailed once your deposit is paid, and pairs are collected every Sunday at midday. Powder Springs: a meet-up rather than a locker. Reesey texts you to arrange a time and a spot in downtown Powder Springs, so there is nothing to print and no locker to find. The Powder Springs locker is still being built. Mail-in is available from anywhere in the US.

Yes, from anywhere in the US. Submit your photos through the website and wait for approval before shipping. Customers are responsible for the cost of shipping items to FOOTEDBYREESEY.

You cover the cost of sending your shoes in, using a trackable service. Return shipping is charged at cost and added to your final invoice, so you pay exactly what the label costs and nothing on top. The amount is shown on the invoice before you pay, and your shoes are shipped back once that invoice, service plus return shipping, is paid in full. Insurance and signature confirmation are available and are added at cost too. You may also purchase and provide your own prepaid return label instead. FOOTEDBYREESEY is not responsible for delays, loss or damage caused by a shipping carrier. Purchasing adequate insurance and retaining tracking information is strongly recommended.

You'll be contacted using the phone number or email address provided during booking once your service is complete. The remaining balance must be paid before the shoes are released or returned by mail.

Please collect your shoes within 14 calendar days of your first ready-for-pickup notice. You can collect any time the location is open, using the locker number and code sent to you. If you cannot pick them up within that period, contact me as soon as possible to make arrangements. Storage fees and the handling of items that remain unclaimed will follow the policy stated in my Terms of Service.

Items may be photographed before, during and after service for condition documentation and quality-control purposes. Booking a service also allows before-and-after photos of the item to be used for marketing and social media, as set out in the Terms of Service. Only the item appears; your name, contact details and any other identifying information are never published with it. You can opt out at any time by emailing footedbyreesey@gmail.com, and opting out will not affect your service.

Please contact me at footedbyreesey@gmail.com as soon as possible and include your name, order information, a description of the concern and clear photos when applicable. I'll review the situation and contact you regarding the appropriate next steps.